We've just spent an enjoyable weekend with friends in the south of London. This involves using the Dartford Crossing - the magnificent cable-stayed Queen Elizabth II bridge on the way out, and the adjacent twin-bore tunnels on the return.
Last time we did the journey, towards the end of last year, we paid tolls in each direction. Yesterday we crossed the bridge to find the road bypassing the toll booths as the old toll system has now been replaced with electronic payment.
This peeved me for the following reasons:
*) In what is obviously a cost-cutting move (they do not need the staff), the tolls have increased from £2.00 to £2.50
*) The prices were not displayed on the motorway on the run-up to the bridge - it would be good for people to know how much it cost, so that they could make a choice about whether to use it or not (even if most would not have a choice).
*) Although you can pre-pay, they give you up until midnight the day after to pay - not particularly good if you are away on a long trip. And the penalties are £70 if you miss that midnight-the-next-day deadline (halved if you pay within fourteen days).
*) Under the original PFI scheme, the tolls should have been removed in 2003, twelve years after the QEII bridge opened. Instead, they were converted to a 'charge', for which the company would widen parts of the M25 (using the cheap and not-so-cheerful active hard shoulder scheme) and renovate the Hatfield tunnel.
*) Even though I managed to get Internet access within the time period, this might not always be the case, and I really don't want to give my card details out on the Internet too much.
*) The signs state something like 'Go online to pay' without giving the URL. If I was an Internet scammer then I would copy the official site and give it a similar URL with SEO to get people in.
This seems a really poor and user-unfriendly move to me, with little advantage to the end-user over the old scheme. Or do you disagree?
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